My credit card was declined? - Powered By Kayako SupportSuite

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06 Dec 2023

Support Center » Knowledgebase » Billing & Membership » My credit card was declined?

	My credit card was declined?

Solution My credit card was denied when I tried to join?
To read about some of the most likely reasons for your credit card being denied, look at the following information. If this doesn't work then please choose one of these alternative payment options wich you can find on the joinpage:

Phone billing
Online check
For german and austrian surfers we offer payment thru EU bank accounts.

Common reasons for Credit card denial:
Make sure that you enter your name exactly as it appears on your credit card. If you've misspelled your name, or if your middle initial appears on your credit card and you've failed to enter it, your credit card will be denied.

Be sure to select the correct credit card type.

Verify that you have entered your credit card number and the 3 digit security code correctly.
Be sure to select the proper month and year for the expiration date of your credit card.

Make sure that you have entered the correct billing address.
Verify that you currently have the available credit limit on your credit card.

If you have contacted your bank in the past to dispute a charge, it's very likely that your card will be denied! – We have a Zero customer fraud tolerance.

Call your bank or credit card vendor to discuss possible reasons for your credit card being denied.

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11 Apr 2006 03:22 AM